--- title: "Terms of Use" description: "By accessing our platform, you agree to the terms outlined below. Please read them carefully to ensure you understand your rights and responsibilities." canonical: https://www.acquisity.ai/terms-of-use --- # Terms of Use > By accessing our platform, you agree to the terms outlined below. Please read them carefully to ensure you understand your rights and responsibilities. ## What this platform does Acquisity is an AI-powered growth system that helps B2B teams research niches, generate content, analyze sales calls, and chat with an AI growth assistant. Core features include AI chat, sales call recording/transcription/analysis, workflow automations, and team/organization workspaces. ## Data we process to provide the service We process account details (name, email), organization/workspace data, subscription and order info, chat messages and attachments, uploaded recordings and transcripts, and usage analytics. We use secure storage and established third-party processors to deliver these services. ## Your responsibilities You must have rights and consent to upload content (including call recordings). Do not upload unlawful, harmful, or sensitive data you are not permitted to share. AI output may be inaccurate and is provided "as is" without warranties. ## Scope and Acceptance These Terms of Use ("Terms") govern your access to and use of Acquisity. By creating an account, accessing any dashboard, or using AI features, you agree to these Terms. If you are using the platform on behalf of an organization, you represent that you have authority to bind that organization and that organization accepts these Terms. ## Accounts, Eligibility, and Organizations You must be at least 18 years old and provide accurate registration details. Accounts may belong to or be associated with organizations/workspaces. Admins can invite, remove, and manage members. We may suspend or ban accounts that violate policies or where we detect fraud, abuse, or security risks. ## What We Collect and Process To operate the service we process: (a) account data (name, email, password hash, session/cookie data); (b) organization/workspace data and member roles; (c) content you submit, including AI chat messages, attachments (e.g., images), sales call recordings, transcripts, prompts, and metadata (e.g., model used); (d) subscription and order details via our billing provider; (e) usage and analytics events (e.g., page views, feature usage) and device/browser info; (f) support/feedback interactions. Do not submit special-category or highly sensitive data unless required and permitted by law and by your policies. ## AI Features and Model Providers We send your prompts, messages, and permitted attachments to model providers via OpenRouter to generate outputs. Model providers (e.g., OpenAI, Google, Anthropic, or others available in OpenRouter) may process this data to return results. AI outputs can be incorrect, incomplete, or unsafe; you must evaluate them and you assume all risk from relying on AI outputs. We do not grant any warranties regarding correctness or fitness for a particular purpose, and AI outputs are not professional advice. ## Sales Call Recordings, Transcription, and Consent If you upload or connect live calls for transcription/analysis, you must have all required rights and consents from participants. We may use Recall.ai to connect to/record meetings you authorize, and Deepgram to transcribe audio. You are solely responsible for complying with recording, privacy, and consent laws applicable to your jurisdiction and to call participants. You must ensure that third‑party conferencing platforms (e.g., Zoom, Google Meet, Microsoft Teams) permit bot participation, recording, and transfer of audio/transcripts to us and our processors. You are responsible for disclosures and consent, for disabling any bot/recording where consent is not obtained, and for the legality of all recordings you upload or authorize. Do not upload recordings or personal data you are not permitted to share. ## Third-Party Services and Integrations Your use of third‑party services and integrations (e.g., conferencing platforms, identity/email providers, email/calendar providers such as Google/Microsoft, and lead data providers) is subject to their own terms and privacy policies. Those providers are independent of us, and we are not responsible for their acts, omissions, outages, data handling, pricing, or changes. You must maintain any required third‑party accounts and comply with their terms; your failure to do so may limit or prevent certain features from functioning. ## Email and Calendar Integrations (Google/Microsoft) If you connect a Google or Microsoft account, you authorize us to access the scopes you approve to enable CRM features. We strictly comply with Google's API Services User Data Policy and Microsoft's requirements. Email and calendar data is used SOLELY for the disclosed purposes - never for advertising, market research, or any undisclosed purpose. Depending on your configuration, this may include: (a) reading email metadata and message bodies related to synced prospects/deals to display threads and context; (b) composing and sending emails or replies on your behalf when you explicitly instruct or enable automations; (c) reading calendar availability and creating calendar events/invitations to schedule calls; and (d) syncing relevant contacts. Your email content is not reviewed by humans except for support with your explicit consent. You must have authority to grant these permissions for your organization. You can revoke access at any time via your Google/Microsoft account settings; revocation may degrade or disable related features. ## AI SDR Outreach and Scheduling When enabled, the AI SDR can propose drafts, send emails you approve or authorize under configured guardrails, and book meetings based on your calendar availability. You are responsible for the recipients, content, timing, and legality of outreach and scheduling. You must review guardrails/templates, comply with applicable laws (e.g., CAN‑SPAM, ePrivacy where applicable), and ensure opt‑out handling. We are not liable for misdirected messages, double bookings, time zone errors, or other outreach/scheduling outcomes. ## Storage and Downloads We store user uploads (e.g., images, audio recordings) using an S3-compatible storage service. We generate signed URLs to securely upload/download these assets. Uploaded file paths and metadata (e.g., file name, size) may be retained to operate the feature. You should maintain your own backups; we are not responsible for loss or corruption of your content, except to the extent required by law. ## Billing, Subscriptions, and Payments Subscriptions and one-time purchases are processed by Stripe. We do not store full payment card details. Pro subscriptions are contracted on a yearly term and billed monthly. Plans may auto-renew unless canceled as described in your plan terms. Taxes may apply. Except where required by law or stated otherwise, fees are non-refundable. We may update prices or plan features, and any changes will apply at the next billing cycle after notice. ## Analytics, Feedback, and Support Chat We use PostHog to measure usage and improve the product (events, device/browser data, cookies). We use Featurebase to collect feedback and NPS, identifying users with a hashed identifier and basic profile data. We use Crisp for support chat, which may receive your contact details and chat messages. You can control certain analytics in your browser settings and via ad/tracking blockers, but core operational cookies may be required for the service to function. ## Email Communications We send transactional and account-related emails (e.g., verification, password resets, invitations, receipts) via Resend. By using the service you consent to receive these emails. You can opt out of non-essential marketing emails where applicable. ## Third-Party Processors To deliver the service we use established providers, including: (a) PlanetScale for database hosting; (b) Cloudflare R2 for object storage; (c) OpenRouter (and underlying LLM providers) for AI generation; (d) Stripe for billing; (e) Recall.ai and Deepgram for call recording/transcription workflows; (f) PostHog for analytics; (g) Resend for email; (h) Featurebase for feedback; (i) Crisp for support chat; (j) Inngest for background job processing. Your data may be processed by these providers solely to operate the service in accordance with their respective data processing agreements. ## Your Content and License to Us You retain ownership of your content. You grant us and our processors a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display your content solely to operate, maintain, secure, and improve the service and to comply with law. You represent that you have all rights necessary to grant this license and to submit the content. ## Acceptable Use You may not: (a) violate laws or rights of others; (b) upload malware or attempt unauthorized access; (c) reverse engineer or abuse rate limits; (d) use the service to create or distribute unlawful or harmful content; (e) submit sensitive personal data you are not permitted to share; (f) misrepresent your identity or affiliation; (g) interfere with or disrupt the service or other users; (h) use email/calendar integrations for spam, unlawful direct marketing, or harassment; you must comply with applicable outreach and privacy laws (e.g., CAN‑SPAM, ePrivacy where applicable). ## Suspension and Termination We may suspend or terminate accounts for policy violations, repeated abuse, non-payment, or security risks. We may also deny sign-up where an email/domain is not allowed. If banned, we may show an in-app notice and, where applicable, a ban reason/expiry. ## Security and Data Retention We employ comprehensive security measures including encryption in transit (TLS 1.2+) and at rest (AES-256) through our infrastructure providers PlanetScale (database) and Cloudflare R2 (file storage). We conduct regular security assessments and maintain monitoring systems. Security incidents that may affect your data will be reported within 72 hours where required by applicable regulations. Data is retained as needed to provide the service and comply with legal obligations. You may request deletion of content or your account via support, subject to legal and operational requirements. ## AI Output and No Professional Advice AI outputs can be inaccurate or misleading and are provided for informational purposes only. They are not legal, financial, medical, or professional advice. You are responsible for validating outputs and using human judgment. ## Intellectual Property The service, software, logos, and brand assets are owned by us or our licensors and are protected by IP laws. Except for the limited rights expressly granted in these Terms, no rights are transferred to you. ## Warranty Disclaimer Except to the extent prohibited by law, the service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ## Limitation of Liability To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, goodwill, or business interruption, even if advised of the possibility. Our total liability for all claims in the aggregate will not exceed the amounts you paid to us for the service in the 12 months preceding the event giving rise to the claim. Some jurisdictions do not allow certain disclaimers or limitations; in those jurisdictions, our liability will be limited to the maximum extent permitted by law, and these Terms will not affect non‑waivable statutory rights. ## No Liability for User Conduct and Content You are solely responsible for your content, actions, and use of the service, including the legality of recordings, uploads, prompts, emails sent via integrations or automations, calendar bookings, and outputs you choose to rely on. We do not control or vet user content and are not responsible for any claims, damages, or losses arising from your content, your interactions with third parties, or your use of AI outputs. ## Indemnification You agree to defend, indemnify, and hold harmless us and our affiliates, officers, agents, and employees from any claims, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to your content, your use of the service, or your breach of these Terms. ## Changes to the Service and Terms We may modify or discontinue features, and we may update these Terms from time to time. If changes are material, we will provide reasonable notice (e.g., in-app or email). Your continued use after changes become effective constitutes acceptance of the updated Terms. ## Data Processing and Location Primary data processing and storage occurs in US East region (us-east-1) through our infrastructure providers PlanetScale (database) and Cloudflare R2 (object storage). We use Standard Contractual Clauses for any international data transfers where required. Our sub-processors are carefully selected and contractually obligated to maintain appropriate security measures. We will notify you of material changes to our sub-processors with 30 days notice where feasible. ## Limited Use Commitment We commit to using data obtained through Google APIs, including Gmail and Google Calendar data, in accordance with Google's Limited Use requirements. This means: (1) We only use access to read, write, modify, or control Gmail message bodies, metadata, headers, and settings to provide user-facing features prominently described in our interface and marketing; (2) We do not transfer this data to others unless necessary to provide and improve these features, comply with applicable law, or as part of a merger, acquisition, or sale of assets with notice; (3) We do not use this data for serving advertisements; (4) We do not allow humans to read this data unless we have your affirmative agreement for specific purposes, it is necessary for security purposes, or it is aggregated and anonymized. ## Governing Law and Dispute Resolution These Terms are governed by the laws of the jurisdiction of our principal place of business, without regard to conflict of law rules. The exclusive venue for disputes will be competent courts located there, unless applicable law requires otherwise. ## Contact and Effective Date Contact: support@acquisity.ai. Last updated: August 14, 2025. ## Contact For questions about these Terms or your account, email [support@acquisity.ai](mailto:support@acquisity.ai) --- Web page: https://www.acquisity.ai/terms-of-use Site index for agents: https://www.acquisity.ai/llms.txt